Keeping track of competitor labor rate price
points while constantly managing your own rate structures is crucial
for continued well-being in the fiercely competitive government services marketplace.
The government customers' bandwidth for discrimination between bids
for low tech support slots is limited to:
- price (labor rates);
- past performance, to some extent; and
- "best value," which relates to value-added activities and productivity.
Customers won't pay for things that do not directly support or benefit
them. The average government IT customer, for instance, does not need
IR&D, opulent buildings, or ponderous management structures.